Category User Resources

How-To Ask Quality Questions on Packback

Asking questions is an important skill that can be improved with practice and by understanding what makes a quality question. Start by reading our Community Guidelines, which explains how open-ended questions facilitate thought-provoking discussions. Next, get familiar with our Curiosity Score to understand how Packback scores questions based on presentation, credibility and effort. After a read-through of the basics, check out our breakdown of a 94-point question to learn the key components of a great question and how to earn a high Curiosity Score!

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Introducing the Sparks Feature on Packback

Today, the Packback team released a new feature on the Packback Questions platform, called Sparks. Sparks work a bit like upvotes or likes on other social platforms, but with a much more specific (and important!) purpose.

Sparks are given to posts which truly “Sparked your Curiosity”, to show appreciation to the original writer and help the community recognize the most curious posts. Sparks also help other students recognize posts that have been inspiring to their classmates, and gives professors valuable insight into what their students are most curious about.

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Introducing “Explore”: Platform Search

Packback’s product team is excited to unveil “Explore”; our new search feature that allows every Packback member to explore the best discussions from every community across the country.

Until recently, members of Packback Questions could only read and discover the discussions within their own class, course or topic community. But that meant, for example, that if they were a member of a community for their Marketing class…they could really only ask questions and read content about Marketing.

To support truly fearless, relentless curiosity, we created “Explore” to allow our members to read and discover great threads from all communities on the platform by keyword, label, community and more. And as always, names are completely anonymized to anyone viewing your post unless you’ve selected “Public” in your privacy settings (or unless the viewer is a member of the community where you posted the question or response).

Try it out for yourself! Try the new Explore Search

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Introducing the Packback Curiosity Scoring System

Designing an AI to grade for curiosity isn’t easy; psychologists have been trying to boil curiosity down to a definable metric for generations. At Packback, our research team has been working for the past year to develop an algorithm that measures quality of the posts on the Packback platform. While we’re not quite ready to announce that the Packback Curiosity Score is the definitive metric to objectively measure curiosity (that would be BIG news!)…we are very excited about the accuracy with which it can score effort, presentation, and credibility of every question and response on Packback!

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The Featured Tab: All the best posts, just a click away.

In Packback Questions communities across the nation, thousands of questions are posted per week. That is a lot of questions flowing through the platform, which could make it easy to miss some of the best posts. The new Featured Tab places the best discussions in every community in their own easy-to-navigate tab, so they are always only one click away.

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Packback Community Management: Creating a safe space for curiosity in every community

In the past year, Packback’s team of Community Managers have moderated over 350,000 questions and responses and maintained the health of all of the Curiosity Communities on Packback Questions.

How did they do it?

Through careful manual moderating and coaching around the Packback Community Guidelines, supported by Crowdsourced Flagging (where students and professors help “flag” offending posts in their own communities) and augmented by Packback’s proprietary Community Health Algorithm (that notifies our Community Managers of all posts that may not meet the Community Guidelines).

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Introducing Clusters: Helping large lecture halls feel small

The Packback team has rolled out a new feature called Clusters to help give every student the same great experience even regardless of their class size. Large lecture halls of hundreds (or thousands!) of students can now guarantee that every student can have their voice heard and their questions answered.

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Packback Questions Community Guidelines

What is Packback Questions?

Packback Questions is a Question-Based Discussion platform where you can ask the BIG questions about what you’re learning, and what you still want to know. Our company exists to wake up the fearless, relentless curiosity in every student…because we believe that great innovation are always born out of great questions.

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